Privacy Policy

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CCSD Services Limited is committed to preserving the privacy of all visitors to this website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Who operates this site?
The CCSD website is managed by Capita Healthcare Decisions (referred to as “We" below) on behalf of its subsidiary CCSD Services Limited ("CCSD Services"). CCSD Services is the authorised agent of the Clinical Coding and Schedule Development Group ("CCSD Group"). The members of the CCSD Group are Aviva, AXA-PPP healthcare, Bupa and VitalityHealth.

Copyright of material on this website, with the exception of the CCSD Schedule, rests with CCSD Services and Capita. Copyright of the CCSD Schedule rests with the members of the CCSD Group.

Licensing of the CCSD Schedule is carried out by CCSD Services. CCSD Services is a subsidiary of Capita and the authorised agent of the CCSD Group. 

Privacy Policy
We have adopted a set of information management guidelines which have been developed to comply with the General Data Protection Regulation (GDPR). It is likely that we will need to update this Privacy Policy from time to time. We will notify you of any significant changes, but you are welcome to come back and check it at any time.

A summary of the measures taken to protect our users' privacy is as follows: 

·         We do not provide or sell your details to third parties.

·         We reserve the right to disclose information about member usage and demographics to partners, but in anonymous aggregate form only. We will not reveal your personal identity in connection with the disclosure of such information.

·         Only authorised personnel and contractors have access to your information. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

We are not responsible for the content or the privacy policies of websites to which may link.

What personally identifiable information do we collect about you?
We collect information on our users in two ways: through cookies, and through registration. For more information about cookies, please see below.

We require users to provide us with a name, title, organization name, email address, postal address, postcode, contact telephone number and, in some cases, their GMC registration number in order to register for access to certain services such as the Members' Area. This information is stored by us and our data processors.

Personal information may also be collected from you through your use of enquiry and feedback forms and every time you email us your details.

We will retain the personal information provided by you for as long as is reasonably necessary for the purposes listed in this policy; and we rely on you telling us promptly if your name and address or any other details change. 

Your personal information will not be shared with or sold to third parties.

Why do we collect your personal data?

The CCSD schedule is protected under UK Copyright Law and as such users require a licence to access and use the CCSD Schedule. Your personal information is required for us to administer the appropriate licences and respond to queries and requests.

What do we do with the information collected?
Your personal information will be used for several general purposes, including: providing information that you have requested; handling your enquiries, personalising your experience on the website and providing access to some areas of the website.

We may perform statistical analyses of user behaviour in order to measure relative interest in the various areas of our site (for development purposes). In performing these statistical analyses, we will disclose information to third parties only in aggregate form. Personal information on individual registered members will not be provided to any third party.

With whom do we share the information we collect?
We will not sell, trade or rent your personal information to others. However, we may provide aggregate statistics on our customers, sales, traffic patterns and related site information to reputable third party vendors. These statistics will include no personally identifying information. 

Under GDPR, you have the right to request details of any information we may hold about you.

How long will we keep your personal data?

We will only keep your personal data for as long as is necessary for the purpose for which is was collected.  If you inform us that you no longer require a CCSD Licence, we will delete all of your personal information.

Data Processors
We may employ external companies to act on our behalf as data processors for internal business purposes. Data processors will abide by the Privacy Policy detailed here and will not disclose personal details to any other organisation or use data other than for purposes required by us. This use of your personal details is contractual to the use of

A cookie is a small, numeric text file that is stored by your browser on your computer's hard drive. Any information you provide to us is held securely on our web servers and not on your machine.

We may also use cookies to track registered or unregistered users as they travel through the site - for instance, we might use cookies to count the total number of unique users who are accessing the site over a particular period of time. This information is only shared with third parties in aggregate form. The use of cookies in this way helps to make our systems more efficient.

Cookies make it possible for us to identify registered users without needing to ask for registration details every time you access one of our sites. Opting to have an automatic login cookie on your computer's hard drive will allow you to bypass login screens, unless you have cookies disabled in your browser. Please note you should not allow cookies which remember your username and password if you do not have sole access to your computer. Firewalls set up by your company network may prohibit the use of browser cookies.

If you want to stop cookies being stored on your computer in the future or delete existing cookies, please refer to your browser manufacturer's instructions. Further information on deleting or controlling cookies is also available at